Please make sure that the slide covering the camera is on. Put in a ticket if this doesn't resolve your issue. Thank you. ![][1] [1]: https://hf-files-oregon.s3.amazonaws.com/hdpstps_kb_attachments/2023/01-19/97eab471-4ecd-40f4-9a9e-bdca60ee45a1/image-20230119093358-1.png